Covid-19 Policy

COVID-19 POLICY

Due to the current situation with COVID-19, we have had to stop, re-think and change the way we operate to minimise the risk of spreading the infection, protect our staff, our customers and ensure we keep in line with the HSE and Government guidelines.

All staff are provided PPE, use hand sanitiser when on the go and wash hands, whenever possible, before and after each booking. We are operating a Non-Contact Delivery service currently. Staff are regularly tested using Lateral Flow Tests and are now all fully vaccinated.

1) We ask customers to stay back and remain socially distanced whilst we set up the units, this includes any children and pets.

2) Access to an outside socket or a window/door open for us to feed a lead through to mains power. If indoors we will leave the disinfected plug for you to plug in. (Advising customer to wash hands afterwards)

3) All paperwork should be signed for online and payment made online/by card.

4) Our delivery drivers will wear personal protective equipment such as gloves and masks to minimise any contact with the equipment. These items will be fresh and new for each delivery.

5) Once set up the castle will be sprayed with hospital grade disinfectant to ensure that it is 100% safe for your use. Please allow 10-15 minutes for it to completely dry before use.

6) We kindly ask all customers to wash or sanitise their hands before using the equipment.

7) Please leave the castle inflated for collection as we will need to clean it before packing it away, also make sure that the inflatable is clear of people for the specified collection time to negate any unnecessary contact.

8) All of our other terms and conditions still apply so please make sure that you have read and agree them and mainly the castle you have booked will 100% safely fit in the space provided, including height, as we cannot accept responsibility for the castle not fitting safely and no refund will be made. All the sizes and required space are listed on each individual item for your ease.

Cancellations due to Covid

You must cancel/postpone your booking if the following applies-

If you or anyone in your household/party becomes unwell with Covid-19, has symptoms or has tested positive.
If anyone in your household/party has been told to isolate or is waiting for a Covid test result.
If someone in your household/party has had Covid symptoms, please do not make a booking until at least 14 days after the day the symptoms started.

As the party host it is your responsibility to notify your guests should anyone test positive after they have attended your party, including us.

Please note- If during the hire period there has been a bodily fluid spillage on the equipment, you must inform staff before we arrive so we can wear the correct PPE.

Our delivery staff will carry hand sanitiser on the van, they will be using appropriate PPE for each delivery and collection. Used PPE after use will be double bagged and left for 72 hours and then disposed of correctly.

Although we have made every effort to ensure that the castles and associated equipment is thoroughly cleaned and disinfected with high grade anti-bacterial solution, we accept no liability for injury or illness and the use of the castle remains the sole responsibility and decision of the hirer. All our castles are set to rest for a period of 5 or more days between hires and are currently not hired on two consecutive days by different customers. This is to allow for anything on the castle to ‘die off’ over the advised period of 72 hours.

Bookings will not be accepted from any customers not meeting or accepting the above terms and conditions. We reserve the right to refuse any hire upon delivery if the above terms and conditions are nor adhered to. No refunds will be made in these circumstances. Bedfordshire Inflatables is in no way promoting unauthorised social gatherings and or parties.

If you would like to talk to us about our Covid-19 policy or any other queries please contact us here Contact Us